Support

Eagle Receiver: Enter your smart card number (SC Card No.)(found on the back or your receiver, or shown when you press the “finger” button on your receiver’s remote control).

BestSat Receiver: Enter your CA ID number (found on the back or your receiver)

TopField, Vestel 1 or Vestel2 Receivers: Enter your Smart Card number (found on the smart card inserted in your receiver)

Simply apply online (http://www.cablevision.com.lb/Join_CV). Our sales team will call you within 48 hours to schedule an installation appointment at your convenience.
The full channel line-up and the different packages offered are available on our website. To access the channel line-up and packages, kindly click on the following link: http://www.cablevision.com.lb/Channels_line_up
Click here to check if your area is covered.This map is regularly updated.
The answer is “no,” and here’s why: The Cablevision signal is encrypted. So, in order for you to enjoy our unique services, you must subscribe to Cablevision to obtain a Cablevision HD receiver and a paired Smart Card (SC).
With a three-month minimum subscription policy, your monthly average would be around US$5. Cablevision rates and packages are available on the following link: http://cablevision.com.lb/Subscriptions_renewal
Quarterly, semi-annually, and annually. All options require payment in advance by either credit card (online) or cash (dealers’ showrooms, through OMT and LibanPost branches, and Cablevision agencies). An extra fee of $2 will be charged for every renewal transaction at OMT and LibanPost branches.
Yes. The majority of our channels are offered in HD quality.
Our support team is on call 24 hours a day, 7 days a week and can be reached on 01-594 533. We are always ready to assist you and answer your questions.
Subscribing with the best ensures that you get the best in terms of service and quality. Cablevision offers you an affordable premium channel line-up, an outstanding picture resolution and superior sound quality, and reliable after-sales service.
Kindly call support to check your subscription status or to request a refresh signal.
To scan for new channels or recover missing channels, kindly follow below steps:
Fast Scan
I. On your remote control, press the blue button.
I. On your remote control, press the blue button.
II. Select “Auto Search” and press “OK.”
III. Select “Yes” to delete all existing channels.
IV. Wait for the scan to finish.

If some channels are still missing after having performed the Fast Scan, kindly perform the following: Menu Scan
  • Press “Menu.”
  • Go to “Configure” (press “OK”).
  • Select “Dish Setup” (press “OK”).
  • Enter Pin: 1111.
  • Select “Cablevision” (press “OK”).
  • Press “Star 1” (“Favorite 1”).
  • Check the “Menu” on the right-hand side:
    • LNB Type: “9750/10600.”
    • LNB Power: “13/18 V.”
    • 22KHz: “Auto.”
    • Toneburst: “None.”
    • Disecq1.0 : “None” ( in the case where only Cablevision dish is installed).
    • Disecq1.1 : “None” ( in the case where only Cablevision dish is installed).
If some channels are still missing, kindly call support.
How can I sort channels?
Easy:
  • Press “OK;”
  • Press the yellow button; and
  • Choose your preferred sorting option.
To add a channel to a “Favorite Group:”

  • Press the “Menu” button on your remote control;
  • Select “Channel Program Edit;”
  • Enter Pin: 1111; and
  • Select the desired channel and press the “Favorite” button (“Star 1”)
To transfer between satellites, kindly perform the following actions:

  • On your remote control, press “OK” to access the TV channels list;
  • Press the green button and the satellites list will open;
  • Select the desired satellite and press “OK;” and
  • Now, only channels from the selected satellite will be displayed.
On your remote control, simply press “Menu” then “Terminal.”
The yellow envelope means Cablevision has sent you a mail message. Follow below steps to read the message:

  • Press the red button on your remote control to open the “Mailbox;”
  • Select the new e-mail and press “OK” to read it; and
  • Press exit once done.
This is an easy problem to resolve. First, check and confirm the number of channels you have, then:

  • Check to confirm that no “Favorite Group” has been selected, and then select “All Channels” and try the “Favorites” button or “Star 1” button;
  • Go to “Menu” and perform a scan to automatically search for the missing channels. (Wait until done.); and
  • If the problem remains resolved, check “Settings/LNB Frequency” (make sure all TPs are configured correctly) and also check the signal level for each TP.
If the problem remains unresolved, kindly call support.
In this case, try to change the channel and check to see if you are experiencing the same problem on other channels. Kindly take the following steps to resolve the problem:

  • If the same problem appears on other channels, kindly call support;
  • If other channels appear to be working properly, perform a scan and check if this resolves the issue (refer to Question: “How do I scan for new channels/recover missing channels?”); and
  • If the problem remains unresolved, kindly call support.
If the problem remains unresolved, kindly call support.
Follow below troubleshooting steps to fix audio problems:

  • Ensure the volume is not muted on both the TV and the receiver, and that the volume level on both is set high enough to be heard;
  • If the problem remains unresolved, change the channel and check if other channels have audio; - If audio is not available on other channels, restart the receiver and check again; and
  • If audio is still unavailable, check if the receiver is connected to the TV via the RCA cables. If the RCA cables are not connected, kindly ensure to correctly plug the red and white audio connectors into the TV.
WARNING: This operation will delete all special settings, preconfigured satellites, and favorite groups list stored on your Cablevision receiver.

To proceed with this action, use your remote control to press “Menu,” then:
  • Go to system, select “Reset” (press “OK”);
  • Enter pin: 1111; and
  • Select “OK” (press “OK”).
To proceed with this action, use your remote control to press “Menu,” then:
1. Press "Menu"
2. Press "Channel"
3. Press "TV Service"
4. Press "Lock" on the selected channel(s)
5. Press "Exit", then "Save", then "Exit"
6. Password to unlock channels : 0000

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