Support

Please check the type of Receiver at your house:

Eagle Receiver: The Smartcard number is found on the back or your receiver. It can also be shown when you press the “Finger” button on your receiver’s remote control.

BestSat Receiver: The Smartcard number or CA ID number is found on the bottom or your receiver. It consists of 16 digits and it starts by: 81244039********

TopField, Vestel 1 or Vestel2 Receivers:The Smartcard number is found on the card inserted in your receiver

You can apply online at http://www.cablevision.com.lb/Join_CV. Our sales team will call you within 48 hours to confirm your online installation order. Within the next 72 hours, our installation unit will get in touch with you to schedule an installation appointment at your convenience.
The full channel line-up and the different packages offered are available on our website. To access the channel line-up and packages, kindly click on the following link: http://www.cablevision.com.lb/Channels_line_up
The answer is “no,” and here’s why: The Cablevision signal is encrypted. So, in order for you to enjoy our unique services, you must subscribe to Cablevision to obtain a Cablevision HD receiver and a paired Smart Card (SC).
Cablevision rates and packages are available on the following link: https://www.cablevision.com.lb/Subscription_Rate. You may choose between 30, 90, 180 and 360 days renewal. Discounted rates will apply for longer subscription duration.
You may renew your subscription through the following modes:
• Online at: https://payment.cablevision.com.lb/
• At any Cablevision reseller shop (Cablevision Dealers, IDM & Cyberia points of Sales…)
• Via OMT & LibanPost (after performing an online order)
All above options require payment in advance by either cash or credit card payments.
*An extra fee of 3,000 LBP will be charged for every renewal transaction at OMT and LibanPost branches.
Yes. The majority of our channels are offered in HD quality.
Our support team is on call 24 hours a day, 7 days a week and can be reached on 1540. We are always ready to assist you and answer all your questions.
Subscribing with us ensures you a remarkable TV experience on both service & quality levels. With an affordable packages offering, Cablevision guarantees you an outstanding picture resolution, a superior sound quality, as well as a reliable after-sales service.
Kindly check your subscription status, or call our support on 1540 for a detailed assistance.
Please check the steps needed for below receivers:
TopField, Vestel 1 & Vestel 2 Receivers:


To scan for new channels or recover missing channels, kindly follow below steps:
Fast Scan
• On your remote control, press the blue button.
• Select “Auto Search” and press “OK.”
• Select “Yes” to delete all existing channels.
• Wait for the scan to finish.

If some channels are still missing after having performed the Fast Scan, kindly perform the following: Menu Scan
- Press “Menu.”
- Select “Dish Setup” (press “OK”).
- Enter Pin: 1111.
- Select “Cablevision” (press “OK”).
- Press “Star 1” (“Favorite 1”).
- Check the “Menu” on the right-hand side:
  • LNB Type: “9750/10600.”
  • LNB Power: “13/18 V.”
  • 22KHz: “Auto.”
  • Toneburst: “None.”
  • Disecq1.0 : “None” ( in the case where only Cablevision dish is installed)
  • Disecq1.1 : “None” ( in the case where only Cablevision dish is installed)
2. BestSat Receiver


To scan for new channels or recover missing channels, kindly follow below steps:
Menu Scan
• Press “Menu.”
• Go to “Installation” (press “OK”).
• Select “Antenna Setting” (press “OK”).
• Select “Cablevision or ECOnet” (press “OK”).
• Check the “Menu”:
  • LNB Type: “9750/10600.”
  • LNB Power: “13/18 V.”
  • 22KHz: “Auto.”
  • Disecq1.0 : “Off” ( in the case where only Cablevision dish is installed).
  • Disecq1.1 : “Off” ( in the case where only Cablevision dish is installed).
  • Select “Start Search” (press “OK”)
  • Select “Search” (press “OK”)
If some channels are still missing, kindly call support.
Please check the steps needed each of the receivers type:
1. TopField, Vestel 1 & Vestel 2 Receivers:


  • Press “OK;”
  • Press the yellow button; and
  • Choose your preferred sorting option.
2. BestSat Receiver

  • Press “Menu.”
  • Go to “Channels” (press “OK”).
  • Select “TV Service” (press “OK”).
  • Press “INFO” on the Remote Control.
  • Choose your preferred sorting option.
Please check the steps needed for each receiver type:
1. TopField, Vestel 1 & Vestel 2 Receivers:


  • Press the “Menu” button on your remote control;
  • Select “Channel Program Edit;”
  • Enter Pin: 1111; and
  • Select the desired channel and press the “Favorite” button (“Star 1”)
2. BestSat Receiver


  • Press “Menu”
  • Go to “Channels” (press “OK”)
  • Select “TV Service” (press “OK”)
  • Press the yellow button on the Remote Control
  • Select the Favorite group and press “Exit”
To transfer between satellites, kindly perform the following actions:
  • On your remote control, press “OK” to access the TV channels list;
  • Press the green button and the satellites list will open
  • Select the desired satellite and press “OK;” and
  • Now, only channels from the selected satellite will be displayed
On your remote control, simply press “Menu” then “Terminal.”
The yellow envelope means that Cablevision has sent you a mail message.
Follow below steps to read the message:
  • Press the red button on your remote control to open the “Mailbox;”
  • Select the new e-mail and press “OK” to read it; and
  • Press exit once done
This is an easy problem to resolve. First, check and confirm the number of channels you have, then:
  • Check to confirm that no “Favorite Group” has been selected, and then select “All Channels” and try the “Favorites” button or “Star 1” button;
  • Go to “Menu” and perform a scan to automatically search for the missing channels. (Wait until done.); and
  • If the problem remains resolved, check “Settings/LNB Frequency” (make sure all TPs are configured correctly) and also check the signal level for each TP.
If the problem remains unresolved, kindly call 1540 for technical support.
In this case, try to change the channel and check to see if you are experiencing the same problem on other channels. Kindly take the following steps to resolve the problem:

  • If the same problem appears on other channels, kindly call 1540 for support
  • If other channels appear to be working properly, please perform a scan and check if this resolves the issue (refer to Question: “How do I scan for new channels/recover missing channels?”)
If the problem persists, kindly call 1540 for more technical support.
Follow below troubleshooting steps to fix audio problems:

  • Ensure the volume is not muted on both the TV and the receiver, and that the volume level on both is set high enough to be heard;
  • If the problem remains unresolved, change the channel and check if other channels have audio
  • If audio is not available on other channels, please restart the receiver and check again
  • If audio is still unavailable, please check if the receiver is properly connected to the TV (HDMI or RCA cables)
  • If the cables are not connected, kindly ensure to correctly plug them into the TV (HDMI cable or if RCA, please make sure that the red and white audio connectors into the TV)
WARNING:This operation will delete all special settings, preconfigured satellites, and favorite groups list stored on your Cablevision receiver. To proceed with this action, use your remote control to press “Menu,” then:
Please check the steps needed for each receiver type:

1. TopField, Vestel 1 & Vestel 2 Receivers:


  • Go to system, select “Reset” (press “OK”);
  • Enter pin: 1111; and
  • Select “OK” (press “OK”).
2. BestSat Receiver

  • Go to “System Set” (press “OK”);
  • Select “Advanced Setting” (press “OK”).
  • Select “Reset To Factory” (press “OK”).
  • Enter pin: 0000; and
  • Select “Yes” (press “OK”).

To proceed with this action, use your remote control to press “Menu,” then:
1- Press "Menu"
2- Press "Channel"
3- Press "TV Service"
4- Press "Lock" on the selected channel(s)
5- Press "Exit", then "Save", then "Exit"
6- Password to unlock channels : 0000


To proceed with this action, use your remote control to press “Menu,” then:
1- Go to “System Set” (press “OK”);
2- Select “CA Info” (press “OK”).
3- Select “Entitlement” (press “OK”).
4- Select “01244” (press “OK”).
5- Select “Parent and Child Card Information” (press “OK”)
6- Press the red button on the Remote Control and (press “OK”).

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