Support

Subscribing with us ensures you a remarkable TV experience on both service & quality levels.
With an affordable packages offering, Cablevision guarantees you an outstanding picture resolution, a superior sound quality, as well as a reliable after-sales service.

The renewed period is added to the existing one (e.g. if the account expires after 7 days and you renewed your account for 30 days, you will have 37 days till expiration date)

The service will be interrupted upon expiration date and it shall be renewed for as many required days starting the date of renewal.

You may simply choose the required packages and renew them.

You may visit our shops in Corniche el Nahr or locate and visit the nearest dealer.

6 Months

You may renew your subscription through the following modes:

• Online at: https://payment.cablevision.com.lb/ or using our CV mobile application available on IOS and Android stores
• At any Cablevision reseller (https://www.cablevision.com.lb/Distributor) 
• In our shop located at Corniche al-Nahr, Holcom Bldg., GF
• Via OMT, Whish

You may visit: http://www.cablevision.com.lb/Channels_line_up

Yes. The majority of our channels are offered in HD quality.

Yes, 2 Channels and in order to receive them the Hybrid 4K Smart box is needed.

Please check the type of Receiver:

The answer is “no,” and here’s why: The Cablevision signal is encrypted. So, in order to enjoy our unique services, you must subscribe to Cablevision to obtain our HD or 4K receiver.

Kindly check your subscription status, by visiting https://myaccount.cablevision.com.lb/ and entering your Smart card Number.

If the account is expired you need to renew it and if is active simply check if the receiver is connected to the internet then press the refresh button.

The yellow envelope means that Cablevision has sent you a mail message.
Follow below steps to read the message:

• Press the red button on your remote control to open the “Mailbox;”
• Select the new e-mail and press “OK” to read it; and
• Press exit once done

To proceed with this action, use your remote control to press “Menu,” then:
1- Press "Menu"
2- Press "Channel"
3- Press "TV Service"
4- Press "Lock" on the selected channel(s)
5- Press "Exit", then "Save", then "Exit"
6- Password to unlock channels : 0000

To proceed with this action, please use your remote control and press “OK”, then follow these steps:
1.    Press the Down Arrow and select “TV Option”.
2.    Press “SETTING”.
3.    Press “PARENTAL CONTROL”.
4.    Select “ON”.
5.    Press “CHANNELS BLOCKED” and choose the channels you want to block.
6.    After the lock icon appears on the selected channels, press “BACK” to exit the menu. The channels will then be blocked successfully.

Please check the steps needed for below receivers:
TopField, Vestel 1 & Vestel 2 Receivers:


To scan for new channels or recover missing channels, kindly follow below steps:
Fast Scan
• On your remote control, press the blue button.
• Select “Auto Search” and press “OK.”
• Select “Yes” to delete all existing channels.
• Wait for the scan to finish.

If some channels are still missing after having performed the Fast Scan, kindly perform the following: Menu Scan
- Press “Menu.”
- Select “Dish Setup” (press “OK”).
- Enter Pin: 1111.
- Select “Cablevision” (press “OK”).
- Press “Star 1” (“Favorite 1”).
- Check the “Menu” on the right-hand side:

• LNB Type: “9750/10600.”
• LNB Power: “13/18 V.”
• 22KHz: “Auto.”
• Toneburst: “None.”
• Disecq1.0 : “None” ( in the case where only Cablevision dish is installed)
• Disecq1.1 : “None” ( in the case where only Cablevision dish is installed)

2. BestSat Receiver


To scan for new channels or recover missing channels, kindly follow below steps:
Menu Scan
• Press “Menu.”
• Go to “Installation” (press “OK”).
• Select “Antenna Setting” (press “OK”).
• Select “Cablevision or ECOnet” (press “OK”).
• Check the “Menu”:

• LNB Type: “9750/10600.”
• LNB Power: “13/18 V.”
• 22KHz: “Auto.”
• Disecq1.0 : “Off” ( in the case where only Cablevision dish is installed).
• Disecq1.1 : “Off” ( in the case where only Cablevision dish is installed).
• Select “Start Search” (press “OK”)
• Select “Search” (press “OK”)

2. Strong Receiver


Auto Scan
• Please select your current satellite Cablevision or EConet and then press the ▶ button on the remote.
• Move the focus to “Search”, then press OK button on the remote to start search. 
• Please make sure to check the following parameters: → Strength and quality (above 60%) → LNB power: Auto → FTA Only: No → Scan Channel: TV + Radio. → LCN Enable: On 6.3. 

Hybrid 4K Smart box


• Open Cablevision app and press OK
• Press Down arrow and select settings, then Satellite Search
• Select Satellite Setup, choose between Cablevision or Econet depending on your dish setup
• Keep the same setting for LNB Type, frequency, Satellite type and Satellite Port and press OK
• Wait till Channel search reach 100% and press Watch Now.

Please check the steps needed each of the receivers type:
1. TopField, Vestel 1 & Vestel 2 Receivers:

• Press “OK;”
• Press the yellow button; and
• Choose your preferred sorting option.

2. BestSat Receiver

• Press “Menu.”
• Go to “Channels” (press “OK”).
• Select “TV Service” (press “OK”).
• Press “INFO” on the Remote Control.
• Choose your preferred sorting option.

3. Strong Receiver

• Press “OK;”
• Press the yellow button; and
• Choose your preferred sorting option.

4. Hybrid Receiver

• Channels are sorted via LCN mode by default, without any other sorting option.

Please check the steps needed for each receiver type:
1. TopField, Vestel 1 & Vestel 2 Receivers:

• Press the “Menu” button on your remote control;
• Select “Channel Program Edit;”
• Enter Pin: 1111; and
• Select the desired channel and press the “Favorite” button (“Star 1”)

2. BestSat Receiver

• Press “Menu”
• Go to “Channels” (press “OK”)
• Select “TV Service” (press “OK”)
• Press the yellow button on the Remote Control
• Select the Favorite group and press “Exit”

3. Strong Receiver

• Press the “MENU” button on the remote.
• Go to the “Channel list” and enter the common password 0000.
• Move to right and select “Set Favorites” and press “OK”.
• Choose the category and press “OK”.
• Select the channels and press “OK”.

4. Hybrid Receiver

• While watching any Channel, press “OK”.
• Go to “TV option” (Down Arrow).
• Go to “Settings”.
• Select “Favorite Channel list”.
• Select the channels that you want, when finish press the back button.
• To access the Favorite channels:
  • While watching any channel, press the left arrow button.
  • A panel will open on the left, select “Favorite channel” and the list will appear.

To transfer between satellites, kindly perform the following actions:

• On your remote control, press “OK” to access the TV channels list;
• Press the green button and the satellites list will open
• Select the desired satellite and press “OK;” and
• Now, only channels from the selected satellite will be displayed

Applicable on all types of receivers excluding Hybrid.

If the service was not used for a long period or you are charging new channels with no success, we kindly ask you to refresh the receiver by following the different steps below:

-    Please refer to our Website www.cablevision.com.lb
-    Click on account management
-    Enter your smart card number (812…. Or 320….), then click on search, and your subscription details will appear.
-    On the left panel, you can click on the refresh button (once per week).
-    After around 5 minutes, your subscription will be refreshed.

Moreover, we kindly ask you to follow the same steps also if the messages below appear on the screen:

•    No entitlements
•    Your subscription to this channel is not active or has expired
•    You do not have the rights to access the program

This is an easy problem to resolve. First, check and confirm the number of channels you have, then:

• Check to confirm that no “Favorite Group” has been selected, and then select “All Channels” and try the “Favorites” button or “Star 1” button;
• Go to “Menu” and perform a scan to automatically search for the missing channels. (Wait until done.); and
• If the problem remains resolved, check “Settings/LNB Frequency” (make sure all TPs are configured correctly) and also check the signal level for each TP.

If the problem remains unresolved, kindly call 1540 for technical support.

In this case, try to change the channel and check to see if you are experiencing the same problem on other channels. Kindly take the following steps to resolve the problem:

• If the same problem appears on other channels, kindly call 1540 for support
• If other channels appear to be working properly, please perform a scan and check if this resolves the issue (refer to Question: “How do I scan for new channels/recover missing channels?”)

If the problem persists, kindly call 1540 for more technical support.

Follow below troubleshooting steps to fix audio problems:

• Ensure the volume is not muted on both the TV and the receiver, and that the volume level on both is set high enough to be heard;
• If the problem remains unresolved, change the channel and check if other channels have audio
• If audio is not available on other channels, please restart the receiver and check again
• If audio is still unavailable, please check if the receiver is properly connected to the TV (HDMI or RCA cables)
• If the cables are not connected, kindly ensure to correctly plug them into the TV (HDMI cable or if RCA, please make sure that the red and white audio connectors into the TV)

WARNING:This operation will delete all special settings, preconfigured satellites, and favorite groups list stored on your Cablevision receiver. To proceed with this action, use your remote control to press “Menu,” then:
Please check the steps needed for each receiver type:

1. TopField, Vestel 1 & Vestel 2 Receivers:

• Go to system, select “Reset” (press “OK”);
• Enter pin: 1111; and
• Select “OK” (press “OK”).

2. BestSat Receiver

• Go to “System Set” (press “OK”);
• Select “Advanced Setting” (press “OK”).
• Select “Reset To Factory” (press “OK”).
• Enter pin: 0000; and
• Select “Yes” (press “OK”).

BestSat

1. Press “Menu” on your remote control and go to “System Set” (press “OK”);
2. Select “CA Info” (press “OK”).
3. Select “Entitlement” (press “OK”).
4. Select “01244” (press “OK”).
5. Select “Parent and Child Card Information” (press “OK”)
6. Press the red button on the Remote Control and (press “OK”).

Hybrid

• Ensure Both Receivers are turned ON
• Ensure Both Receivers Are Connected to the Same Wi-Fi:
  • Go to Settings.
  • Navigate to Network & Internet.
  • Select Wi-Fi and ensure that both receivers are connected to the same network.
• Open the Cablevision app and check if the channels are working.

Strong

1. Remove and re-plug all the receivers from the electrical socket including the customer’s WIFI connection and make sure that the Wi-Fi dongles are plugged in both STBs.
2. Start from the Master first by navigating to: Menu > Network Config > Wi-Fi
3. Check the network status:
   • If the Network Status is Connected:
     → Press OK on Disconnected and then press OK on Connected.
   • If the Wi-Fi is not connected before:
     → Press on Wi-Fi Manager > Select your WI-FI network
     → Press OK on key and enter your password (to delete press the red button)
     → Press on the yellow button to save and on the red button to connect.
4. Repeat the same steps above all over again for the Slave(s) STB.
5. Go to menu > Conditional Access > Feeding Card > press OK.

Eagle

1. Try to unplug/plug both Master and Slave STBs.
2. Ensure good Wi-Fi coverage and ensure Master and Slave receivers connected to same Wi-Fi router (Wi-Fi signal should be higher than 50%).
3. Go to Menu > information > Wi-Fi manager
4. Check Wi-Fi status.
   
   If you’re not connected, then choose your WIFI network, enter your password > OK. Do this on all receivers.
5. After a successful connect the Wi-Fi status will show connected
6. Press on blue button > OK
7. If both receivers connected, restart Master, then restart Slave. Wait ~ 1 min
8. If unresolved, restart the Wi-Fi router or try to disconnect/connect the Wi-Fi network or try to connect via mobile hotspot.
9. If unresolved, make sure that the customer has extra receiver(s) inside his own plan/profile and press “reset” button in billing system (SMS). This will reset all receivers and set Master and slaves again.

While watching any channel, Press the home button – Go to settings – TV settings – CEC Switch – Switch it to OFF

For hybrid and best sat: While on any channel press SUB.T button and select the subtitle that you want.