FAQ

Support

1 How can I subscribe to the Cablevision services?
Simply apply online (http://www.cablevision.com.lb/Join_CV). Our sales team will call you within 48 hours to schedule an installation appointment at your convenience.
2 What are the channels provided?
The full channel line-up and the different packages offered are available on our website. To access the channel line-up and packages, kindly click on the following link: http://www.cablevision.com.lb/Channels_line_up
3 Can I use any receiver to watch Cablevision channels?
The answer is “no,” and here’s why: The Cablevision signal is encrypted. So, in order for you to enjoy our unique services, you must subscribe to Cablevision to obtain a Cablevision HD receiver and a paired Smart Card (SC).
4 What would be my monthly subscription fee?
With a three-month minimum subscription policy, your monthly average would be around US$5. Cablevision rates and packages are available on the following link:
http://cablevision.com.lb/Subscriptions_renewal
5 What are the renewal modes of payment?
Quarterly, semi-annually, and annually. All options require payment in advance by either credit card (online) or cash (dealers’ showrooms, through OMT and LibanPost branches, and Cablevision agencies).
6 Do you offer HD channels?
Yes. The majority of our channels are offered in HD quality.
7 In the case of a technical problem, what assistance and support services do you offer?
Our support team is on call 24 hours a day, 7 days a week and can be reached on 01-594 533. We are always ready to assist you and answer your questions.
8 Why should I subscribe to Cablevision?
Subscribing with the best ensures that you get the best in terms of service and quality. Cablevision offers you an affordable premium channel line-up, an outstanding picture resolution and superior sound quality, and reliable after-sales service.
9 Why is my TV screen prompting the following message: “You do not have the rights to access the program?”
Kindly call support to check your subscription status or to request a refresh signal.
10 How do I scan for new channels/recover missing channels?
To scan for new channels or recover missing channels, kindly follow below steps:

Fast Scan
I. On your remote control, press the blue button.
II. Select “Auto Search” and press “OK.”
III. Select “Yes” to delete all existing channels.
IV. Wait for the scan to finish.

If some channels are still missing after having performed the Fast Scan, kindly perform the following:

Menu Scan
  1. Press “Menu.”
  2. Go to “Configure” (press “OK”).
  3. Select “Dish Setup” (press “OK”).
  4. Enter Pin: 1111.
  5. Select “Cablevision” (press “OK”).
  6. Press “Star 1” (“Favorite 1”).
  7. Check the “Menu” on the right-hand side:
    • LNB Type: “9750/10600.”
    • LNB Power: “13/18 V.”
    • 22KHz: “Auto.”
    • Toneburst: “None.”
    • Disecq1.0 : “None” ( in the case where only Cablevision dish is installed).
    • Disecq1.1 : “None” ( in the case where only Cablevision dish is installed)
If some channels are still missing, kindly call support.
11 How can I sort channels?
    Easy:
  • Press “OK;”
  • Press the yellow button; and
  • Choose your preferred sorting option.
12 How do I group certain channels into “Favorite Group?”
To add a channel to a “Favorite Group:”
  • Press the “Menu” button on your remote control;
  • Select “Channel Program Edit;”
    Enter Pin: 1111; and
  • Select the desired channel and press the “Favorite” button (“Star 1”).
13 How can I change from one satellite to another in a multi-satellite setup?
To transfer between satellites, kindly perform the following actions:
  • On your remote control, press “OK” to access the TV channels list;
  • Press the green button and the satellites list will open;
  • Select the desired satellite and press “OK;” and
  • Now, only channels from the selected satellite will be displayed.
14 How can I check my receiver and smartcard numbers?
On your remote control, simply press “Menu” then “Terminal.”
15 What does a yellow envelope appearing on my TV screen mean?
The yellow envelope means Cablevision has sent you a mail message. Follow below steps to read the message:
  • Press the red button on your remote control to open the “Mailbox;”
  • Select the new e-mail and press “OK” to read it; and
  • Press exit once done.
16 My receiver has channels missing. How do I find them?
This is an easy problem to resolve. First, check and confirm the number of channels you have, then:
  • Check to confirm that no “Favorite Group” has been selected, and then select “All Channels” and try the “Favorites” button or “Star 1” button;
  • Go to “Menu” and perform a scan to automatically search for the missing channels. (Wait until done.); and
  • If the problem remains resolved, check “Settings/LNB Frequency” (make sure all TPs are configured correctly) and also check the signal level for each TP.
If the problem remains unresolved, kindly call support.
17 I am getting a black screen on my TV with a “no video/audio message.”
In this case, try to change the channel and check to see if you are experiencing the same problem on other channels. Kindly take the following steps to resolve the problem:
  • If the same problem appears on other channels, kindly call support;
  • If other channels appear to be working properly, perform a scan and check if this resolves the issue (refer to Question: “How do I scan for new channels/recover missing channels?”); and
  • If the problem remains unresolved, kindly call support.
18 I can see the picture on my TV, but I don’t have audio. How can I troubleshoot this problem?
Follow below troubleshooting steps to fix audio problems:
  • Ensure the volume is not muted on both the TV and the receiver, and that the volume level on both is set high enough to be heard;
  • If the problem remains unresolved, change the channel and check if other channels have audio;
    - If audio is not available on other channels, restart the receiver and check again; and
  • If audio is still unavailable, check if the receiver is connected to the TV via the RCA cables. If the RCA cables are not connected, kindly ensure to correctly plug the red and white audio connectors into the TV.
19 How can I reset my receiver to “factory defaults?”
WARNING: This operation will delete all special settings, preconfigured satellites, and favorite groups list stored on your Cablevision receiver.

To proceed with this action, use your remote control to press “Menu,” then:
  • Go to system, select “Reset” (press “OK”);
  • Enter pin: 1111; and
  • Select “OK” (press “OK”).
20 How can I activate Parental Control on my receiver?
Follow these steps to activate the Parental Control option
  1. Press Menu
  2. Press Channel
  3. Press Program edit – password 4000
  4. And then press the yellow button to lock channels
  5. Password unlock channels: 1111 or 4000

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